BAAGUSHOME Return & Refund Policy
Please read this policy carefully before submitting a return or refund request. It sets out what may be returned, the condition items must be in, and how approved refunds are processed.
1. Return Eligibility
Returns are only accepted for:
- Manufacturing defects
- Wrong item received
- Damaged item upon delivery
Customers must notify the BAAGUSHOME Customer Care Team within 3 calendar days from receiving the item.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made products
- Used, washed, or damaged items
- Bedding, pajamas, or fabric items due to hygiene reasons
- Clearance or promotional items
3. Return Conditions
Returned items must:
- Be unused and unwashed
- Be in original packaging
- Include proof of purchase
4. Refund Process
Approved refunds will be processed within 14 to 21 working days via the original payment method or store credit.
5. Exchange Policy
Exchanges are subject to stock availability.
6. Shipping Charges
Shipping charges are non-refundable unless due to a BAAGUSHOME error.
7. Damaged Parcel
Customers are advised to inspect parcels upon receiving. Any courier damage should be reported immediately with photos and videos.
Contact Us
For any questions regarding returns or refunds, please contact:
BAAGUSHOME Customer Care Team
Email: hello@baagushome.com
Phone: +60 12-345 6789