By default, the last used shipping address will be saved into to your www.baagushome.com account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
Members who ship their orders within Malaysia should expect to receive their orders within seven (7) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
All your orders are sent via GDex.
At the moment, we only accept Credit/Debit cards and Online Banking.
Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at customerservice@baagus.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at customerservice@baagus.com .
- In the event of lost mail, we will try to locate the delivery team in GDex and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at customerservice@baagus.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
- In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
- In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.
- In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to customerservice@baagus.com and after which, kindly give us a call at 03-6277 6015 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.
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